Southwest Apologizes, Offers Clients Frequent Flyer Factors; NPR

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Vacationers are proven queuing at Southwest Airways check-in counters at Denver Worldwide Airport, Friday, Dec. 30, 2022, in Denver.

Davit Zalubovski / A.P


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Davit Zalubovski / A.P


Vacationers are proven queuing at Southwest Airways check-in counters at Denver Worldwide Airport, Friday, Dec. 30, 2022, in Denver.

Davit Zalubovski / A.P

DALLAS – Southwest Airways is making an attempt to get vacationers caught up in it improve in canceled flights throughout holidays really feel somewhat higher in regards to the airline by giving them 25,000 frequent flyer factors.

The airline says the factors are price greater than $300 on flights.

Southwest included the provide in a letter from CEO Bob Jordan that supplied one other apology for the meltdown.

“I do know no apology can take away your expertise,” Jordan wrote. He added that the airline is appearing with “nice urgency” to course of requests for refunds, misplaced baggage and reimbursements for stranded vacationers.

Dallas-based Southwest canceled greater than 15,000 flights between Dec. 22 and Dec. 30, in accordance with monitoring service FlightAware. The flight disruptions started with a winter storm that swept throughout the nation. Whereas different airways recovered a number of days later, Southwest continued to battle with crews and planes stranded from the place they have been imagined to be.

Southwest mentioned individuals who booked canceled or “considerably” delayed flights between Dec. 24 and Jan. 2 acquired 25,000 factors. It doesn’t say what number of passengers have been booked on these flights.

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