Southwest Airways is apologizing for a spike in flight cancellations through the holidays by giving prospects 25,000 frequent flyer factors.

DALLAS, Texas — Southwest Airways is making an attempt to make vacationers caught up in a flurry of canceled flights over the vacations really feel somewhat higher in regards to the airline by giving them 25,000 frequent flyer factors.

The airline says the factors are value greater than $300 on flights.

Southwest included the provide in a letter from CEO Bob Jordan that provided one other apology for the meltdown.

The video above is from a earlier report.

“I do know no apology can take away your expertise,” Jordan wrote. He added that the airline is performing with “nice urgency” to course of requests for refunds, misplaced luggage and reimbursements for stranded vacationers.

Dallas-based Southwest canceled greater than 15,000 flights between Dec. 22 and Dec. 30, in line with monitoring service FlightAware. The flight disruptions started with a winter storm that swept throughout the nation. Whereas different airways recovered after a number of days, Southwest continued to wrestle with crews and planes stranded from the place they had been presupposed to be.

Southwest mentioned individuals who booked canceled or “considerably” delayed flights between Dec. 24 and Jan. 2 acquired 25,000 factors. It doesn’t say what number of passengers had been booked on these flights.

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