A category motion lawsuit has been proposed Southwest Airways On behalf of two San Diego County residents who bought tickets for flights that had been canceled by an airline collapse of the planning system in the course of the holidays.
The lawsuit was filed Friday in San Diego Superior Courtroom on behalf of native residents Carla Hill and Cameron Youssef.
Hill bought an “exorbitant” ticket to fly her son from Ohio to San Diego for the vacations, however her flight was among the many widespread cancellations of Southwest flights, in keeping with the lawsuit.
Youssef and his spouse had been stranded in Nashville, Tennessee for a number of days and had been unable to return to San Diego “as a result of SWA’s abuse,” the go well with says.
Whatever the climate, Southwest “knew or ought to have recognized that it couldn’t carry out as a result of woefully insufficient staffing and a complete incapacity to supply the promised providers,” the go well with says.
Southwest Airways mentioned in an announcement. “There are a number of precedence efforts to do proper by our clients, together with refunds for canceled flights and reimbursing prices incurred on account of erratic operations.
“We’ve got a protracted and proud 51-year historical past of delivering on our clients’ expectations, and we’re dedicated to the essential crucial of caring for them throughout operational disruptions,” the assertion mentioned.
The cancellation of hundreds of flights over the vacation season prompted an apology from Southwest Airways, together with a televised assertion from Southwest CEO Bob Jordan, who mentioned the provider would “get higher” from passengers affected by the corporate’s collapse.
“This affected so many individuals, so many purchasers, over the vacations,” Jordan mentioned. “I am so sorry for that. There’s simply no method to apologize sufficient.”