Southwest Airways is providing vacationers 25,000 reward factors as a ‘goodwill gesture’

Southwest Airways, which angered clients by canceling 1000’s of flights over the vacations, is providing 25,000 frequent flyer spots to vacationers affected. epic meltdown.

Southwest CEO Bob Jordan wrote in a letter to affected vacationers that the 25,000 factors have a price of greater than $300, won’t ever expire and can have no blackout dates, in keeping with Zach Griff of The Factors Man, who. is put in picture of the provide on Twitter.

Southwest stated in an e mail that it’s making a gift of 25,000 factors to folks whose flights had been canceled or delayed greater than three hours between Dec. 24 and Jan. 2. The airline stated it’s going to give away 25,000 factors on each paid and ticketed reserving they make.

The provide comes after the Dallas-based provider canceled 1000’s of flights each day between December 22 and January 1, disrupting the holiday plans of many passengers. The airline blamed winter climate for the flight disruptions, however different weather-related airways rapidly recovered, US Transportation Secretary Pete Buttigieg stated on December 29. letter to the airline.

Southwest is “actually paying for the meltdown,” Griff stated on Twitter, including that he additionally obtained a $39 refund, a $149 refund and a $250 journey voucher from the airline for canceling a flight in Hawaii over the vacations.

Jordan referred to as the provide of 25,000 frequent flyer factors a “goodwill gesture.”

“I do know no apology can take away your expertise,” Jordan wrote within the letter. “For many who have requested refunds, refunds and/or are ready to your misplaced bag(s) to be reunited, these processes are being dealt with with nice urgency and we recognize your persistence.”

Frequent flyer factors are supplied to Southwest vacationers whose flights had been disrupted between Dec. 24 and Jan. 2. in keeping with to the Wall Avenue Journal.